Tag Archives: Kevin R. Betts

Should you trust the airline industry?

By Kevin R. Betts

On a recent flight out of Detroit, I overheard an elderly couple arguing about whether or not they should have shared a suitcase. Bringing individual suitcases cost the couple $100 roundtrip, whereas sharing a suitcase would have only cost them $50. Fees for checked bags, as well as hidden costs associated with services like ticket changes, insurance, and booking flights by phone are common in the airline industry. Although base prices for flights often appear inexpensive, these prices do not reflect additional hidden fees that are usually incurred. Moreover, airlines are well known among the general public for variable base rate pricing, whereby different customers are charged different prices for the same tickets.

Given these concerns, many airline passengers have developed a jaded view of the airline industry. Recent research by Heyman and Mellers (2008) suggests that this can be expected. Investigating perceptions of fair pricing, they found that consumers who learn about variable pricing often feel betrayed. Moreover, companies that use variable pricing, but are caught trying to cover their tracks, are perceived as even worse. Although the airline industry may see short term financial gains by incorporating hidden fees and variable pricing methods, these gains may be outmatched by future losses as passengers lose trust in the industry.

As consumers, should we trust the airline industry? That decision needs to be made by each potential passenger, but what we should all be careful to do is stay informed. Are you willing to pay $350 for a ticket that the person sitting next to you paid $225 for? Are you willing to pay a processing fee for booking your flight by phone instead of over the internet? As consumers, these are important questions that we must consider.

Read more:

Rising air fare (New York Times)

Hidden fees aggravate air travelers (CNN)

Heyman, J.E., & Mellers, B.A. (2008). Perceptions of fair pricing. In C.P. Haugtvedt, P.M. Herr, & F.R. Kardes (Eds.), Handbook of consumer psychology (pp. 683-697). New York, NY: Psychology Press.

Xie, Y. and Peng, S. (2009). How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness. Psychology and Marketing, 26, 572–589.

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What is the future of immigrant relations in Arizona?

By Kevin R. Betts

Arizona’s controversial new immigration law is set to go into effect this Thursday. In short, the law requires that police officers determine the immigration status of individuals who are stopped, detained, or arrested when there is reasonable suspicion that they are in the country illegally. The law also makes it a misdemeanor for legal immigrants to not carry immigration papers. Fearing possible harassment by police and wrongful detention, many legal and illegal immigrants have fled the state since the announcement of the impending law. How might dwindling numbers of immigrants in Arizona impact immigrant relations in the state?

Research in the behavioral sciences has repeatedly shown that to achieve peace between conflicting groups, intergroup contact is necessary. Without frequent intergroup contact, unfounded prejudices often form about members of stigmatized groups. Based on this research, we might expect that fewer immigrants in Arizona will provide fewer opportunities for  contact between immigrants and natural born citizens, and consequently, more unfounded prejudices about immigrants. Indeed, research by Ulrich Wagner and colleagues (2008) provides evidence for this prediction. They looked at how the proportion of ethnic minorities in a region affects opportunities for intergroup contact, and how frequency of intergroup contact affects prejudice. Using East and West German samples, they found that lower levels of prejudice in West Germany could be explained by the larger numbers of ethnic minorities in the region, which allowed for increased intergroup contact.

Will Arizona’s new law be effective in its primary purpose of driving out illegal immigrants? It probably already has, but not without costs for immigrant relations in the state as legal and illegal immigrants flee the region.

Read more:

Hispanics flee Arizona ahead of immigration law

Wagner, U., Christ, O., Wolf, H., van Dick, R., Stellmacher, J., Schlüter, E., & Zick, A. Social and political context effects on intergroup contact and intergroup attitudes. In U. Wagner, L.R. Tropp, G. Finchilescu, & C. Tredoux (Eds.), Improving intergroup relations: Building on the legacy of Thomas F. Pettigrew (pp. 195-209). Malden, MA: Blackwell Publishing.

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Sh*t my grandpa says (about cautious drivers)

By Kevin R. Betts

Sitting next to my grandpa in the back seat of my mom’s car last week, I listened to him critique his daughter’s driving: “I could have made it through that gap three times by now.” “How do you get anywhere?” “How come Kevin isn’t driving?” Seemingly unaffected by my grandpa’s comments, my mom and grandma discussed the things they wanted to do before our family vacation in Traverse City, Michigan was over. Reminiscent for me of the humorous website http://shitmydadsays.com/, I just laughed.

Although my grandpa’s comments are humorous, the aggressive driving habits he hopes my mom will adopt are not. Just a month earlier than our vacation, a man in the same city sped down a local road and rolled his vehicle, killing one passenger and seriously injuring another. Around the world, similar stories are heard. The U.S. Department of Transportation reports that 37,261 people died on U.S. roads in 2008 alone.

Hoping to shed light on factors that influence aggressive driving like that resulting in the abovementioned accident, Michele Lustman and colleagues (2010) surveyed a sample of motorists, collecting information about their driving habits and personality characteristics. Results revealed a link between trait narcissism and both perception of intentionality following road incidents and aggressive driving behaviors. Specifically, motorists with high self-esteem were more likely than those with low self-esteem to perceive ambiguous road incidents as intentional, and to react to those incidents aggressively. The researchers suggest that the aggressive reactions of these drivers may be in response to threatened high self-esteem that results from perceived offenses by other drivers.

Read more:

Man charged in fatal rollover accident

FHWA road safety fact sheet

Lustman, M., Wiesenthal, D.L., & Flett, G.L. (2010). Narcissism and aggressive driving: Is an inflated view of the self a road hazard? Journal of Applied Social Psychology, 40, 1423-1449.

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LAPD seeks to restore relations with bicycle commuters

By Kevin R. Betts

“As a driver I hate pedestrians, and as a pedestrian I hate drivers, but no matter what the mode of transportation, I always hate cyclists.” Although it is unclear who first said this, there is no doubt that many people feel this way. In California, this recently became clear when an officer of the LAPD was filmed kicking a bicycle commuter who followed several hundred others riding in Critical Mass, a monthly mass bicycling event. Making matters worse, officers then surrounded and tackled the cameraman! Unfortunately, cities across the U.S. have seen similar confrontations between police and bicycle commuters in recent years.

While friendship may not be in the cards, peaceful relations between police and bicycle commuters are essential as the popularity of bicycle commuting grows. Every day, thousands of people around the globe commute to work, school, and other locations by bicycle. In one U.S. city, bicycle couriers were found to deliver between 3000 and 4000 items per day at a financial steal of only about seven dollars per delivery (Dennerlein & Meeker, 2002). Indeed, bicycle commuting offers an important contribution to society as it is cost-effective, as well as reduces pollution and traffic congestion. Standing in the way of these societal advantages, however, may be fears among potential bicycle commuters about confrontation with aggressive police. For these cyclists, it is imperative that police understand their role as protectors of those that legally share the road. When bicycle commuters abide by traffic laws, they should be treated by police in the same manner as motorists.

In response to the incident in California, LAPD officers joined a Critical Mass ride this past Friday to show their support for lawful bicycle commuting. Whether most bicycle commuters in California have taken this peace offer at face value is unclear, but nonetheless, the actions of the LAPD are commendable. Considering the societal advantages of bicycle commuting and the potential role police can play in protecting lawful bicycle commuters, peaceful relations are imperative.

Read more:

LAPD officers attack Critical Mass riders

LAPD pledges to join Critical Mass ride

Dennerlein, J.T., & Meeker, J.D. (2002). Occupational injuries among Boston bicycle messengers. American Journal of Industrial Medicine, 42, 519-525.

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Does isolation reduce violent behavior among psychiatric inpatients?

By Kevin R. Betts

The Joint Commission, an independent health care oversight group, recently expressed alarm over violence in U.S. hospitals. Russell L. Colling, a consultant who advised the Joint Commission said, “The reality is, there is violence every day in the emergency department.” On inpatient units in psychiatric hospitals, violent behavior among patients is often met with forced isolation. A primary goal of isolating these patients is to ensure their safety, as well as that of other patients and staff. However, isolation is also thought by many to act as a deterrent for potential future acts of violence. Having been directly involved in this process as a mental health technician, I often pondered the effectiveness of isolation as a way to combat violent behavior among patients.

Perhaps counterintuitively, research on social ostracism suggests that isolation may promote later aggressive acts (Williams, 2007). In order to understand why this may be the case, imagine yourself in the position of a patient involuntarily committed to an inpatient unit at a local psychiatric hospital. Disagreeing with your involuntary admission, you verbally express your anger to the staff. Told that you may not leave, you become even angrier, perhaps trying to access locked doors. You feel an utter lack of control over your situation. Making matters worse, the staff expresses concern that you may become violent as a result of your distress and “for your safety,” escorts you to a locked room so that “you may reflect on your acting out behavior.” You are in isolation. Your anger further increases and you find yourself behaving in ways you could not previously imagine, yelling “let me out” and banging on the only door in a windowless room. You think to yourself, “They will regret this once they let me out of here.” What you (and many other patients placed in similar situations) are experiencing is an impaired sense of belonging, self-esteem, control, and meaningful existence―direct consequences associated with social ostracism (Williams, 2007). In the eyes of an isolated patient, these needs may wrongly be perceived as restorable through aggressive means.

If isolation can promote violent behavior, what should be done to combat violence among distressed psychiatric inpatients? Solutions that prevent violent behavior in the first place may be most successful. Listening to patient complaints in a timely manner is essential. Empathizing with these complaints, helping patients manage their distress, and ensuring patients that their distress is temporary should also be effective.

Read more:

http://www.businessweek.com/lifestyle/content/healthday/639936.htmlViolence on the rise at U.S. health care centers (Businessweek)

http://www3.interscience.wiley.com/journal/120185263/abstractWilliams, K.D. (2007). Ostracism: The kiss of social death. Social and Personality Psychology Compass, 1, 236-347.

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Anti-government protests and mirror-image perceptions in Thailand

2010 political protests in Bangkok, Thailand

By Kevin R. Betts

Clashes in Bangkok between anti-government protestors and the Thai government appeared subdued this weekend after over two months of violent confrontations. Integrative agreements in protest situations like this are often impeded by mirror-image perceptions that opposing parties hold about one another. For example, a Thai government official was quoted saying about the protestors, “They don’t want a peace offer…They don’t want a peaceful resolution to this.” Mirroring this criticism, a CNN reporter claimed that the protestors did in fact wish to see the conflict end, and blamed military forces for much of the violence. In short, both parties claimed that the other was preventing the conflict’s resolution.

At least in part, many conflicts have been prolonged due to mirror-image perceptions between opposing factions. Shamir and Shikaki (2002) provide evidence that parties to the century old Israeli-Palestinian conflict both consider the violent behavior of the other side to be terrorism, while simultaneously seeing the violent behavior of their own side as justified. Similarly, De Dreu, Nauta, and Van de Vliert (1995) provide evidence that professional negotiators, governmental decision makers, and organizational consultants view their own conflict behaviors as more constructive than those of their opponents. From these examples, it seems worthwhile that when attempting to resolve new and old conflicts, we start by examining potentially reciprocal viewpoints of opposing factions. In many cases, both sides may be motivated to reach an integrative agreement, but unable to successfully communicate this intent to their opposition.

Read more:

State of emergency in Thailand may be lifted

Anti-government protests in Thailand

Shamir, J., & Shikaki, K. (2002). Self-serving perceptions of terrorism among Israelis and Palestinians. Political   Psychology, 23, 537-557.

De Dreu, C.K.W., Nauta, A., & Van de Vliert, E. (1995). Self-serving evaluations of conflict behavior and escalation of the dispute. Journal of Applied Social Psychology, 25, 2049-2066.

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